Our #1 concern is our customer’s satisfaction. We welcome your suggestions. We respect our customer’s privacy. None of our client information is sold or released to any third party.
Payment Options: We accept credit card payments only.
International Orders: We regret that we cannot fill international orders at this time.
Production Time: Current production for custom made personalized knit orders is 4-10 weeks. We will send you an email when your order is ready.
Returns and Exchanges: Personalized items are only returnable if defective. Corrections on personalized items can only be made when it is our fault. Please be sure of all spellings and dates when placing a special order.
Shipping Policy: All orders are shipped UPS/USPS unless other arrangements are made for local pickup.
Special Requests: All changes in designs and patterns will be made at our discretion and are subject to additional charges.
Gift Wrapping: Free gift wrapping! Each order sent as a gift will be shipped in our signature gift bag.
Our online shopping system is WooCommerce and we integrate with Authorize.net to ensure our website is PCI compliant and secure.